當客戶不回應，Email 可以這麼寫

事件: 我客戶答應簽回NDA(保密協定)，在我把文件寄出給客戶簽回時已發了一封電郵提醒，幾天後仍未見客戶有所動作時，我接著再發後續跟催．

適用: 這樣的電郵可用來提醒以及催促客戶或合作夥伴盡快完成雙方已談定的事情

6/23 第一封提醒電郵:

	From: Yung To: Smith Subject: Re: NDA sign-back
	Dear Smith,
01	We discussed in our meeting last week on ６/20 that we would release design information to you when a NDA can be signed off. 我們上週在6/20號當天談到當NDA簽回時我們就會把設計文件寄給你.
02	Two copies of signed and stamped NDA were sent to you on ６/23. 兩份已蓋章簽名的NDA已在６/23號寄出給你
03	Please complete the NDA sign-back process by sending one signed NDA copy back to us this week. 請將一份簽完名的NDA寄回給我完成NDA簽署程序.
04	Thank you, Yung

6/28 第二封跟催電郵:

	From: Yung To: Smith Subject: Re: NDA sign-back
	Dear Smith,
05	It’s 6/28 today and we still have not received the signed NDA from you, yet functional blocks and sensitive design information have been continuously requested to release by your company. 今天已經是6/28，我們還未收到你簽回的NDA，但貴公司還持續的要求我們給予敏感的設計文件．
06	Could you please double check and complete the NDA process immediately? 請你立即確認並且完成NDA簽署程序
07	Without the NDA process completed, based on our administration and internal management principle, we will have no choice but to put everything on hold till further notice. 根據我們公司內部管理原則如NDA程序沒有完成，我們則須先停止進行等待進一步指示．
08	I apologize to push you, and your understanding and cooperation are highly appreciated. 很抱歉催趕你，並感激你的配合以及諒解．
09	If you have any difficulties, please kindly let me know. 如你有任何困難，請讓我知道．
10	Thank you, Yung

後記解析

在提醒客戶時保持禮貌以及理性是基本的原則，如在08與09裡面這一段．

而在07這一段裡面，我以公司內部管理原則來告知客戶如NDA程序沒有完成的後果．而我客戶基於要相互合作的關係也如我預期的回應他目前進行的狀況並給我預期完成時間讓我安心確保雙方合作．如果24小時內我還是沒收到客戶的回應，我會以電話方式親自打過去確認客戶是否有什麼難言之隱．

字彙解析

Sensitive design information: 在這裡sensitive是指需要被保護以及小心處裡的商業文件，例如內部保密資料、工廠製程等．